Returns & Exchanges
At NUXE, your satisfaction is our priority, and we accept returns of unopened and unused beauty products within 30 days of delivery. To maintain the highest hygiene standards, items must be in their original packaging with all security seals intact.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive your unique Return Authorization Number.
Prepare Your Package
Carefully pack the unused products in their original box, ensuring you include the completed return form and all promotional samples received with the order.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt for reference.
Receive Your Refund
Once our laboratory verifies the condition of the returned goods, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing