Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
Are NUXE products tested on animals?
No, in accordance with European regulations, NUXE does not test any of its products or the ingredients they contain on animals.
What is the average delivery time for my order?
Standard shipping typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I return a product if I am not satisfied?
Yes, we accept returns of unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return request.
Are your products suitable for sensitive skin?
Most NUXE products are formulated and tested under dermatological supervision to ensure they are suitable for various skin types, including sensitive skin.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How can I check the expiration date of my product?
Our products feature a Period After Opening (PAO) symbol on the packaging, which looks like an open jar with a number followed by 'M' (e.g., 12M), indicating how many months the product remains effective after opening.